Shipping Policy

Shipping Policy

This Shipping Policy applies to all orders placed through the online store of Mavexiron (hereinafter referred to as “we” or “us”) and explains how orders are handled, shipped, and delivered.

1. Delivery Coverage

At present, we only ship within the United States.
Orders with delivery addresses outside the U.S. are not supported at this time.

2. Shipping Fees

Shipping costs are calculated based on the total order value:

• Orders of $90 or more (including $90) → free shipping
• Orders below $90 → flat shipping fee of $9

All applicable charges are shown clearly at checkout.

3. Order Cut-Off Time

Orders are processed according to the following schedule:

Business hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)

• Orders placed before 6:00 PM → processed the same business day
• Orders placed after 6:00 PM → processed on the next business day
• Weekend or holiday orders → processed on the next working day

4. Processing Time

Once an order is confirmed, it goes through verification and preparation.

Standard processing time: 1–3 business days

5. Delivery Timeframe

After dispatch, estimated delivery time is:

7–10 business days

Delivery times may vary depending on destination and logistics conditions.

6. Shipping Carriers

We work with reliable U.S. carriers, including:

USPS, UPS, and FedEx.

Carrier details will be shared once the order has been shipped.

7. Order Tracking

After placing your order, you will receive a confirmation email including:

• Order number
• Payment details
• Shipping carrier and tracking information

You may also track your order via the “Order Tracking” page on our website using your email or phone number together with your order number.

8. Responsibility

• Damaged or lost packages: please contact us promptly for assistance
• Order changes or cancellations: may not be possible once processing has started
• Address accuracy: customers are responsible for providing complete and correct shipping information

9. Delivery Notes

Please inspect your package upon delivery.

• Any damage or missing items should be documented immediately
• Contact us as soon as possible for support
• Acceptance of the package confirms delivery in acceptable condition

10. Contact Information

For any shipping-related inquiries, please contact us:

Address: 933 N 7TH ST, MEMPHIS, TN 38107-2439, United States
Telephone: +1 (212) 486-0200
Email: team@mavexiron.com
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)