This Shipping Policy applies to all orders placed through the online store of Mavexiron (hereinafter referred to as “we” or “us”). It outlines how orders are processed, shipped, and delivered.
1. Delivery Coverage
Shipping services are currently available within the United States only. Orders with delivery addresses outside this region are not supported.
2. Shipping Fees
Shipping costs are determined based on the total order value:
Orders totaling $90 or more (including $90) qualify for free shipping
Orders below $90 will be charged a flat shipping fee of $9
All applicable charges are displayed at checkout.
3. Order Cut-Off Time
Order processing follows a defined daily schedule:
Opening hours: Monday to Friday, 9:00 AM – 6:00 PM (EST);
Orders placed before 6:00 PM are processed on the same business day;
Orders placed after 6:00 PM are processed on the next business day;
Orders placed on non-working days will be processed starting from the next business day.
4. Processing Time
After order confirmation, preparation steps such as verification and packaging are required:
Standard processing time is 1–3 business days
5. Delivery Timeframe
Once dispatched, the estimated delivery period is:
7–10 business days
Actual delivery times may vary depending on destination and logistics conditions.
6. Carriers
Shipments are handled using commonly used carriers in the United States, including:
USPS
UPS
FedEx
Carrier details will be provided after shipment.
7. Order Tracking
After placing an order, you will receive a confirmation email containing:
Order number
Payment details
Carrier and tracking information
You may also track your order via the “Order Tracking” page on the website by entering your email address or phone number along with your order number.
8. Responsibility
Damaged or Lost Items: If an issue occurs during transit, please contact us promptly for assistance;
Order Changes or Cancellation: Once an order enters processing, changes or cancellations may not be possible;
Shipping Address: Please ensure all delivery details are accurate. Any issues resulting from incorrect information are the responsibility of the customer.
9. Delivery Notes
Please inspect the package upon delivery;
If any issue is identified (such as damage or missing items), document it and contact us promptly;
Acceptance of the package indicates that the delivery has been completed in satisfactory condition.
10. Contact Information
For any shipping-related inquiries, please contact us:
Address: 933 N 7TH ST, MEMPHIS, TN 38107-2439, United States
Telephone: +1 (212) 486-0200
Email address: team@mavexiron.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (EST)
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