Refund Policy

This policy outlines how refunds are handled for purchases made through the online store of Mavexiron (hereinafter referred to as “we” or “us”).

1. When Refunds Apply

Refunds may be initiated under the following circumstances:

• The order has been successfully canceled within the allowed timeframe;

• Returned items have been received and meet the required conditions;

• The order cannot be fulfilled due to availability or processing issues;

2. Processing Procedure

Once refund conditions are met, the following steps apply:

• Refund requests are reviewed and confirmed within 1–3 business days;

• After approval, the refund is processed without additional action required;

• You will be notified of the status through your order contact details.

3. Refund Method

Refunds are issued via the original payment method:

• Funds will be returned to the payment card used at checkout (e.g., Visa, MasterCard);

• Changes to the refund destination are not supported.

4. Timing of Funds

After the refund is initiated:

• The amount is typically credited within 1–3 business days;

• Actual timing may vary depending on the issuing bank or card provider.

5. Additional Notes

• The refunded amount corresponds to the original payment made;

• Incomplete or unverifiable information may delay processing;

• If the refund is not received within the expected timeframe, please contact us for assistance.

6. Contact Information

For refund inquiries or support, please reach out to us:

Address: 933 N 7TH ST, MEMPHIS, TN 38107-2439, United States
Telephone: +1 (212) 486-0200
Email address: team@mavexiron.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (EST)