Order Cancellation Policy

This policy applies to cancellation requests for orders placed through the online store of Mavexiron (hereinafter referred to as “we” or “us”).

1. Cancellation Timeframe

You may request an order cancellation within 48 hours of placing the order:

• Requests submitted within 48 hours and before the order enters processing can generally be approved;

• Once the order has entered processing or shipment, cancellation may no longer be possible.

2. Cancellation Process

To cancel an order, please follow these steps:

• Contact us via email or telephone with your order number and reason for cancellation;

• We will review your request and provide a response within 1–3 business days;

• If the request is approved, the order will be canceled accordingly;

• If payment has already been completed, a refund will be initiated to the original payment method.

3. Refund Details

• Refund method: Returned to the original payment card (e.g., Visa, MasterCard);

• Processing time: Typically completed within 1–3 business days (depending on the card issuer);

4. Special Conditions

Cancellation requests may not be approved under the following circumstances:

• The order has already been packed or dispatched;

• Provided information is incomplete or cannot be verified;

If cancellation is not possible, you may refer to the Return and Exchange Policy for further options.

5. Contact Information

For cancellation requests or assistance, please contact us:

Address: 933 N 7TH ST, MEMPHIS, TN 38107-2439, United States
Telephone: +1 (212) 486-0200
Email address: team@mavexiron.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (EST)