You may request a return or exchange within 14 days from the date of delivery. Requests submitted after this timeframe will not be accepted.
2. Conditions for Return & Exchange
During the eligible period, return or exchange requests may be approved under the following conditions:
The item shows visible defects (such as damage or scratches)
The item has quality issues that affect normal use
The item has an unusual odor or a noticeable color difference
The item received does not match the order details
Returns or exchanges without a specific reason are accepted, provided the item is in resellable condition
3. Return & Exchange Procedure
To start a return or exchange, please follow the steps below:
Contact us via email or phone and provide your order number, proof of purchase, reason for the request, and supporting photos or videos
Our team will carefully review your request and notify you of the result
If approved, you will receive detailed return instructions
Please ship the item to the following address as instructed:
933 N 7TH ST, MEMPHIS, TN 38107-2439, United States
For convenience, a return label is included in each package.
Once the returned item has been received and inspected:
If approved, the refund will be initiated
If an exchange is approved, a replacement item will be shipped within 1–3 business days
4. Refund Process
Refund method: Refunds are issued to the original payment method (e.g., Visa, MasterCard).
Processing time: Typically 1–3 business days after approval.
If there are any delays, please contact our support team for assistance.
5. Cost Responsibility
If the return or exchange is due to defects, damage, incorrect items, or similar issues, we will cover the associated costs
If the return or exchange is for personal reasons, the return shipping cost will be borne by the customer
6. Disclaimer
Returned items must be complete, including original packaging and all accessories
Items damaged due to misuse or improper handling are not eligible for return or exchange
Returns sent without prior approval may not be processed
All returned items will be inspected, and the final decision depends on the actual condition of the product
7. Contact Us
If you need assistance, please reach out to us:
Address: 933 N 7TH ST, MEMPHIS, TN 38107-2439, United States Telephone: +1 (212) 486-0200 Email: team@mavexiron.com Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)
