This policy applies to all purchases made through the online store of Mavexiron (hereinafter referred to as “we” or “us”). Please review the following terms carefully before submitting a request.
1. Eligibility Period
You may request a return or exchange within 14 days from the date of delivery. Requests submitted after this period will not be accepted.
2. Conditions for Return & Exchange
Within the eligible period, requests may be accepted under the following circumstances:
The item has visible appearance defects (e.g., damage, scratches);
The item has quality issues affecting normal use;
The item has an odor or significant color discrepancy;
The item received does not match the order details;
Returns or exchanges without reason are accepted, provided the item remains in resellable condition.
3. Return & Exchange Process
To request a return or exchange, please follow these steps:
Contact us via email or telephone with your order number, proof of payment, reason for the request, and supporting photos or videos;
After review, we will notify you of the outcome and provide return instructions;
Send the item to the following address as instructed:
933 N 7TH ST, MEMPHIS, TN 38107-2439, United States
A return label is included in each package for your convenience;
Once the returned item is received and inspected:
If eligible for return, a refund will be processed;
If eligible for exchange, a replacement item will be shipped within 1–3 business days.
4. Refund Process
Refund Method: Refunds will be issued to the original payment method (e.g., Visa, MasterCard);
Processing Time: Refunds are typically completed within 1–3 business days after approval;
If the refund is delayed, please contact us for assistance.
5. Cost Responsibility
If the return or exchange is due to product defects, damage, incorrect items, or similar issues, the related costs will be covered by us;
If the return or exchange is requested without reason, the return shipping cost will be borne by you.
6. Disclaimer
Returned items must be in complete condition, including original packaging and all accessories;
Items damaged due to misuse or improper handling are not eligible;
Returns sent without prior approval may not be processed;
All returned items are subject to inspection, and the final decision will be based on the actual condition.
7. Contact Us
For assistance, please reach out using the following details:
Address: 933 N 7TH ST, MEMPHIS, TN 38107-2439, United States
Telephone: +1 (212) 486-0200
Email address: team@mavexiron.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (EST)
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